HOW CAN WE HELP?

After purchase and upon shipping, your tracking number would have been sent to the email you entered when making your purchase. It will also be in your "My Orders" page if you created an account. You can also type in your order number and see your tracking information.

We accept all returns within 30 days of purchase. The return address is 475 Brickell Ave, Miami, FL 33131. 

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

• Changing the item or size
• Delivery/billing address
• Adding items to your order
• Shipping method

There is a 15-minute window where you can cancel your order by locating the order in your account section and hitting the 'cancel order' button.

After 15-minutes, it is too late to cancel the order and you'll need to follow our returns process. Check this out here.

If you don't have a customer account, we're unable to cancel the order for you.

*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

MORE QUESTIONS?

Please contact our support team here.

In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

• Your order number
• The name of the item you did not receive

Once we've received the above info, our Customer Support team will get this sorted for you ASAP!

ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

MORE QUESTIONS?

Please contact our support team here.

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:  

• Your order number
• The name of the item you did not receive
• The name of the item you received in it's place
• A clear photograph of the item you have received, including logo 

Once we've received the above info, our Customer Support team will get this sorted for you ASAP! 

You may be asked to return the incorrect item back to us through our returns process. See our How do I return my items? page, if you're not sure how to do this.

ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

MORE QUESTIONS?

Please contact our support team here.

HOW DO I PURCHASE A GIFT CARD?

You can purchase a Gift Card via the accessories page on the GymExecutive website. Gift Cards are not physically shipped, you will receive a confirmation email containing your Gift Card code. 

HOW LONG IS MY GIFT CARD VALID FOR? 

Our gift card validity depends on where in the world you are, please see our website T&Cs for more information.

DO I HAVE TO USE THE FULL AMOUNT IN ONE ORDER?

No you don't. The amount you spend will simply be deducted from your Gift Card credit. You can then use the same Gift Card code on a new order you place with us. 

CAN I USE A GIFT CARD DURING A SALE? 

Yes! 

CAN I USE A GIFT CARD & MAKE A CARD PAYMENT ON THE SAME ORDER?

Yes!

CAN I USE A DISCOUNT CODE WHEN PURCHASING A GIFT CARD?

No. We are not able to deduct the discount amount from the price of a gift card. If your order has more items than just the gift card, the discount amount will be taken off these items, but not the price of the gift card.

I PLACED AN ORDER USING MY GIFT CARD & NOW WANT TO RETURN THE ITEMS

Orders paid using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used, which will appear in your account within 3-5 working days.

CAN I BUY A GIFT CARD FOR MY FRIEND? 

Yes! Place the order using your details (name, & email address) and forward the Gift Card to them. Alternatively, you can print off the code and give it to them this way.  

MORE QUESTIONS?

Please contact our support team here.

GETTING AN ERROR MESSAGE TRYING TO LOG INTO YOUR ACCOUNT?  

Please check the following:

• Check you’re using the same email address you used to sign up
• Have you just forgotten your password? Follow this link to reset your password 

 

 If all else fails, get in touch with support and we’ll look into it a little further for you!

CAN YOU DELETE MY GYMEXECUTIVE ACCOUNT?

We’ll be sad to see you go, but please get in touch via our contact form by hitting one of the options below and a member of the team will advise of the next steps to take.

MORE QUESTIONS?

Please contact our support team here.